Find answers to common questions about Xera Stock's inventory management features and get help with using the platform.
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Setting up inventory items is simple. Navigate to the Items section, click 'Add Item', and enter details like name, prices, and initial stock. You can also bulk import items using our CSV template.
Yes! We provide easy-to-use import tools that work with Excel/CSV files. Our support team can also help migrate data from other inventory systems during onboarding.
Most businesses are up and running within 24-48 hours. Our onboarding team will guide you through setup, data import, and initial configuration.
Xera Stock is cloud-based and works with any modern web browser. For barcode scanning, you can use smartphone cameras or dedicated USB barcode scanners.
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You can set minimum stock levels for each item. When inventory falls below the set threshold, you'll receive an email notification and see a clear visual alert within the system..
Yes, Professional and Enterprise plans support multi-location inventory tracking. You can see stock levels, transfer items between locations, and get location-specific reports.
Use our return processing feature to add items back to inventory. You can track return reasons, process refunds, and update customer records automatically.
Absolutely! Enter expiry dates for perishable items and receive alerts before products expire. This helps minimize waste and ensures compliance.
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Create orders by selecting items, quantities, and customer information. The system automatically calculates totals, updates inventory, and tracks order status through delivery.
Record partial payments against orders and track remaining balances. The system maintains complete payment history and can generate payment reminders.
Yes, you can process full or partial refunds directly in the system. Refunds automatically update customer balances and can trigger inventory adjustments for returned items.
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Xera Stock supports USD and IQD with automatic currency conversion. Historical exchange rates are maintained for accurate financial reporting.
Use the Expenses section to categorize and track all business costs. Create custom expense categories, attach receipts, and generate expense reports for tax purposes.
Yes! The system calculates profit margins based on buy and sell prices. View profitability reports to identify your most and least profitable products.
Track supplier balances, record payments, and maintain complete payment history. Generate aging reports to manage payables effectively.
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Generate sales reports, inventory reports, profit analysis, customer reports, supplier reports, and financial summaries. All reports can be filtered by date ranges and exported.
Professional and Enterprise plans include scheduled reporting. Set up daily, weekly, or monthly reports to be automatically emailed to your team.
Our analytics dashboard shows inventory turnover rates, identifying fast and slow-moving items. This helps optimize purchasing and reduce carrying costs.
Our team can help you create custom dashboards tailored to your needs, displaying the specific metrics that matter most to your business.
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We offer email support (all plans), priority support (Professional), and 24/7 phone support (Enterprise). All plans include access to our knowledge base and video tutorials.
Yes! We use enterprise-grade encryption, regular security audits, automated backups, and comply with international data protection standards.
Yes, we offer API access and pre-built integrations with popular accounting software, e-commerce platforms, and shipping providers. Contact us for specific integration needs.
You can cancel anytime. We provide full data export capabilities so you can take your information with you. No long-term contracts or cancellation fees.
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